.::CTS Computers, Inc::.

Frequently Asked Questions

Q.Where can I find the screensaver settings in Windows XP?
A.Right click on any empty space on your desktop, select properties, select the screensaver tab.

Q.My Antivirus found a virus(es), but can't remove it, why?
A.There could be several reasons why ie. the file(s) that is infected may be in use, the file may be required for the system to boot, a removal solution is not available from you anti-virus program yet etc... If you get stuck, you most likely will need to have a professional check your system and remove the virus. Contact us , we provide virus removal service.

Q.I just moved my desktop computer and it won't power on?
A.Check your system as it may have a main power switch located in the back usaully near the power cable socket, it should be switch to the on(usually marked with an I) position.

Q.I accidently spilled liquid on my laptop, what should I do?
A.The battery pack(s) should be removed immediately and the laptop should be brought to a professional to be cleaned and diagnosed. If nothing has been "burnt out" then chances are it will just need a cleaning. If you have spilled anything besides water and your laptop still works after its "drys" and not clean up is performed, there is still a good chance that the system could be damage by corrosion overtime.

Q.I have to wiggle my power cord where it plugs into my laptop for it to turn on or charge, what's wrong?
A.Well, it could be a bad power adapter, a failing power jack or both. We can diagnose your prolem and provide power jack replacement if needed. A power jack failure can create a lot of heat and sparks that can lead to more exstensive damage so it is a good idea to have it looked at sooner than later.

These are only some tips and answers to commonly asked question, please contact us if you have any other questions.